Returns & Refund Policy

At PrintoRani, every tote bag is carefully crafted and printed to order. As our products are custom-made, we encourage customers to review their order details carefully before placing an order.

Returns & Exchanges

• Due to the personalized nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or personal preference.

• Customers are requested to verify all customization details before confirming their order.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with:

• Your order number

• Clear photographs of the product and packaging

• A brief description of the issue

Upon verification, we will offer a replacement or refund, as deemed appropriate.

Refunds

• Approved refunds will be processed to the original payment method within 5–7 business days after approval.

• Shipping charges (if applicable) are non-refundable unless the error was on our part.

Order Cancellation

• Orders may be cancelled within 24 hours of placement, provided production has not yet begun.

• Once an order enters the production stage, it cannot be cancelled, modified, or refunded.

Non-Eligible Cases

We will not be able to offer refunds, replacements, or returns for:

• Minor variations in color due to screen/display settings.

• Errors in customer-provided customization details.

• Delays caused by courier services or circumstances beyond our control.

• Normal wear and tear after product use.

Contact Us

For any questions regarding returns, refunds, or replacements, please contact our customer support team with your order details.

Thank you for choosing PrintoRani. We appreciate your trust and support.